Terms of Service

Last updated: July 3, 2026

These Terms govern your use of the Vacantless leasing workspace and website (the "Service"), operated by Vacantless ("we," "us"). By creating an account or using the Service, you agree to these Terms.

The Service

Vacantless helps landlords post rentals, share them, coordinate viewings, track inquiries, and record tenancies and rent. It is a software tool. It is not legal, financial, tax, or property-management advice, and it does not guarantee any leasing outcome.

Accounts

You must be at least 18 and provide accurate information. You are responsible for activity under your account and for keeping your credentials secure. Notify us promptly of any unauthorized use.

Acceptable use

• Use the Service only for lawful leasing purposes.
• Do not upload unlawful content, infringe others' rights, or misuse other people's personal information.
• Do not attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.

Landlord responsibilities

You are solely responsible for complying with all laws that apply to your rentals, including landlord-tenant, privacy, and human-rights and fair-housing law. You are responsible for the accuracy of your listings and for having a lawful basis to collect and enter renter information.

Payments and rent collection

Vacantless is not a bank, money transmitter, or payment processor and never holds your funds. Where you collect rent through the Service, the payment is processed by a third party (Stripe, or Rotessa where you connect it), you are the merchant of record, and funds settle directly to you. Those processors charge their own fees, set and deducted by them; Vacantless adds no fee of its own on rent payments. Your use of a processor is subject to that processor's own terms. Any third-party service a renter uses to pay (for example, Chexy) is independent of Vacantless and governed by its own terms.

Subscriptions, billing, and cancellation

• Vacantless offers a Free plan and paid plans (Growth and Premium). Paid subscription fees are separate from any payment-processor fees.
• Paid plans are billed in advance on a recurring monthly basis until cancelled. Prices are in CAD unless stated otherwise.
• You can cancel at any time. Cancellation stops future billing; your paid access continues until the end of the current billing period.
• Except where required by law, subscription fees already paid are non-refundable, including for partial periods.
• We may change plan features or pricing with reasonable notice; changes take effect at your next billing period.

Third-party services

The Service integrates with third parties (for example, payment processors and email delivery). We are not responsible for third-party services, and your use of them is at your own risk and subject to their terms.

Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, Vacantless will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the 12 months before the claim.

Indemnification

You agree to indemnify and hold Vacantless harmless from claims arising out of your use of the Service, your content, or your breach of these Terms or of applicable law.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service unlawfully. You can export or request your data as described in our Privacy Policy.

Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules, and the courts located there will have jurisdiction.

Changes

We may update these Terms from time to time. Material changes will be reflected by updating the date above and, where appropriate, notifying you. Continued use after changes means you accept them.

Contact

Questions: hello@vacantless.com. Mailing address: Ontario, Canada.